Refund & Cancellation

New Cloud VPS customers can request a full refund within 14 days of their first paid invoice, no questions asked. The guarantee covers the VPS subscription fee only; usage charges (egress overage, paid snapshots, licensed software) and bare-metal or managed-services orders are excluded. To claim, open a billing ticket from the portal within the 14-day window.

Bare-metal and custom-build orders are non-refundable once provisioning begins, because hardware is allocated and burned-in for you specifically. You may cancel before provisioning starts (typically within 1 business hour of order) for a full refund.

Managed Kubernetes, security audits, migration projects and other fixed-scope engagements are billed in milestones. Cancelling mid-engagement entitles you to a refund of unused, unstarted milestones. Work in progress is non-refundable.

• Monthly plans: cancel anytime via the portal. Cancellation takes effect at the end of the current billing month. No partial-month refunds.
• Annual plans: 30 days' written notice before the renewal date to avoid auto-renewal. Early termination forfeits the prepaid term unless covered by clause 5.
• Bare-metal contracts: minimum 1-month term, then 14 days' notice.

• Service failed to provision within the published SLA window.
• Duplicate or accidental charges, refunded within 5 business days.
• Service materially changed against your contract (e.g. retired SKU, region closure) — pro-rated refund of the unused term.
• Bereavement, business closure or insolvency, on production of evidence — pro-rated refund of the unused term.

Downtime credits under our Service Level Agreement (see Terms § 3) are issued as account credit by default, not cash refunds. You may request a cash payout instead if the credit exceeds €500 and your account is in good standing.

Refunds are returned to the original payment method. Card refunds typically appear within 5-10 business days. SEPA refunds within 3-5 business days. Bank-wire refunds are processed within 7 business days of receiving your IBAN confirmation.

After cancellation we keep your data for 14 days in a frozen state so you can re-activate or export. After 14 days all customer data is cryptographically erased from primary storage and within 35 days from backups. A certificate of destruction is available on request.

The fastest way is the customer portal: Billing → Services → Cancel. You can also email contact@flyradaltd.com from the account-owner address. We will confirm cancellation in writing within 1 business day.

If you disagree with a refund decision, escalate to contact@flyradaltd.com. We aim to resolve disputes within 14 days. Nothing in this policy affects your statutory rights as a consumer under UK or EU law.